Grand Rapids, MI

This Jobot Job is hosted by: Jordon Cox
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A bit about us:

Become an Industry Leader
At our company, you are not just an employee, you are a valued team member and a part of a global network of industry leaders, innovators, and world changers. We believe that people excel when they are challenged, appreciated, and feel that their work is making a difference.

It is our mission to provide solutions that help manufacturers succeed in every area of their business, and when you become a part of our team, you become a part of that solution.

We are the industry-leading provider of advanced manufacturing solutions in North America.

The support we provide to our customers is a direct result of our dedicated team members and their commitment to success. From the distribution of world-class capital equipment machinery to the support of the nation's largest team of field service technicians, Stiles' employees provide the solutions that equip our customers for success in every area of their business.

Why join us?

Competitive Base Salary ($45,000-$65,000 + Overtime depending on level of experience)
Industry Leading Field Service Training
Vehicle Allowance
Per diem
Benefits (Health, Dental, Vision 401k)
Pro-Rated PTO (up to 12 days year 1, 17 days year 2 etc)
You get to be a road warrior and travel to customer accounts in your assigned region, you're on the road meeting clients Monday through Friday and home on weekends.

Job Details

You will be responsible for the installation of company machinery and assisting customers with problem resolution by utilizing all your tools and resources that are available to get customer equipment operational in the most expedient manner.

WHAT WE NEED

Two years of electronic technical school or equivalent experience
Associate's Degree preferred.
Valid driver’s license
We love our Veterans, any military mechanics, or similar technical positions are strongly preferred

SKILLS AND ABILITIES

MS Office Applications
Ability to multitask
Adaptability to changing priorities
Good communication skills, both oral and written
Self-starter and self-reliant
Excellent problem-solving skills

ESSENTIAL FUNCTIONS

Perform duties as directed concerning the contractual obligations for installation, start-up services, and operation instruction, on all equipment represented by the company.
Report the results of work performed, problems encountered, and customer dissatisfaction in the form of prompt written service reports to the Service Manager and Sales Engineer.
Make recommendations and corresponding reports to the supervisor for product improvements that affect the operation and reliability of our products.
Maintain good relationships with customers and customer employees, resolve equipment problems and recommend corrective action and troubleshooting approaches.
Assist in training other Stiles personnel such as other Field Service Representatives, and the customer in the use, operation, adjustments and proper maintenance procedures for our equipment.
Maintain demonstration equipment and ensure proper operation. Assist in customer presentation and demonstration as requested by the Regional Service Manager.
Learn the latest installation/maintenance procedures and techniques while assisting vendor technicians and other installers and submit report for review by other Field Service Representatives.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.