Customer Service Representative I

Description/Job Summary

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.

Dohrn is currently seeking a Customer Service Representative at our Corporate office in Rock Island, IL.

PURPOSE
To provide exceptional Customer Service.

ESSENTIAL DUTIES

• Field inbound calls, emails and chats providing exceptional Customer Service
• Monitor the call queues to ensure that department is meeting goal times
• Respond to inquiries with excellent verbal & written communication skills
• Trace and monitor accounts to ensure on-time delivery
• Assist with scheduling pickup request
• Educate, when possible, self-service options available to Customers
• Problem-solve customer issues that arise throughout the day
• Backfill Receptionist
  • Answer all phone calls coming into the Corporate Office by operating the switchboard
  • Greet Visitors and applicants as they enter and assist them with their needs
  • Stuff and mail all paper invoices to customers
  • Prepare weekly timecards and various outgoing mailings
• Perform other duties as needed

• High School education or equivalent
• Valid Driver License
• Excellent Customer Service & Telephone Etiquette
• Excellent communication skills- verbal and written
• Excellent Mindset
• Detail-oriented
• 45-50 WPM typing skills
• Proficient in Microsoft Excel
• Ability to work in a team as well as independently
• Excellent attendance

• Primarily sedentary work, which involves sitting most of the time
• May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;
• Visual Acuity including regular use of items including a computer screen or monitor
• Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
• Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others

To navigate to the Dohrn Transfer Career Center and apply for this position, please go to dohrntransfer.balancetrak.com

Recommended Skills

• Attention To Detail
• Communication
• Customer Service
• Fine Motor Skills
• Lighting
• Machinery