Return Merchandise Authorization

Essential Duties/Responsibilities:

• Use forklift to restock RMA inspected items and pull missing part items for rebuild. Ensures that required equipment certification is current.

• Receive all returned item from carriers such as USPS, FedEx, UPS and any other carrier used by the customers.

• Scans tracking numbers from items received into daily return excel log.

• Use existing resources (spare parts and spare packaging materials) to build new or refurbished condition items)

• Identify customer claims by retrieving notes from the invoiced purchase, and leave additional notes in regards to result of inspection.

• Inspects and test’s daily returns to identify problem. Take pictures and keep file of issues found for documentation.

• Keeps record of all returned items inspection results (condition), keeps photographed proof of results and informs account representatives of findings.

• Tracks items being returned without assigned RMA numbers and reports to account representative

• Matches and logs refurbished items to inventory and maintains record on each item received and log results of determination for each item.

• Efficiently carry out all work direction of the Leads, Supervisors and Managers.

• Other warehouse duties as assigned

Recommended Skills

• Claim Processing
• Forklift Truck
• Perseverance
• Stock Control
• Packaging And Processing Duties