Research Analyst Digital User Experience UX - Telecommute

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

The Broker and Employer Portal Operations team works with various stakeholders within UHC and Optum (Product, Technology and Technology Support) to support the Broker & Employer portal to ensure a stable and high-quality end to end digital experience for our brokers and employers.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Conduct usability studies on portal functionality with internal and external constituents
• Document usability feedback and use it to inform portal UI enhancements
• Proactively identify sub optimal user experiences and subsequent options to address
• Defining and managing user experience success metrics
• Become subject matter expert on all user feedback channels and data and drive opportunities to increase feedback.
• Provide reporting around user feedback, KPI indicators, outlining trends and efforts to influence them in a positive direction
• Conduct competitor market scans in the Broker & Employer digital space and provide where we stand at a functionality and experience level
• Focus on both strategic and tactical aspects of the portal while advocating for an overall strategic vision.
• Make recommendations to product managers, development teams and designers based upon user feedback cycles
• Create and maintain a user journey and persona library

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of professional experience
• 2+ years of end user/customer journey and/or UX/UI systems and design experience
• 2+ years of experience analyzing usability studies with external audiences
• Experience with the creation of ad hoc reporting
• Testing experience for both production defect resolution and release check out testing
• Intermediate PowerPoint and MS Excel
• Results-oriented individual with solid influencing, problem solving and negotiation skills

Preferred Qualifications:

• Extensive experience in Human Centered Design principals and best practices, design, user behavior and interaction models
• Experience with conducting usability testing, research/analytics, and development concepts
• Experience with reporting and analytics tools, such as Adobe Analytics, Qualtrics, iPerceptions, Google Analytics, or SEO
• Product Management experience
• Reporting and Analytics proficiency
• Proven ability to absorb and make sense of large amounts of data to direct decision making
• Proven ability to effectively drive results in a dynamic, matrixed environment with a high degree of organizational change, growth, and ambiguity
• Ability to turn complicated inputs into a clear, communicable vision
• Results-oriented individual with solid influencing, problem solving and negotiation skills
• Outstanding communication skills
• Results-oriented individual with solid influencing, problem solving and negotiation skill
• Excellent communication skills and experience interfacing with stakeholders/clients/senior leaders (managing expectations, articulating issues and their resolution at a high level)

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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