Washington, DC
Client Technology Associate - Managed Org
RESPONSIBILITIES:
Kforce has a client in Washington, DC that is seeking a Client Technology Associate - Managed Organizations.Responsibilities:
- In this role, the Client Technology Associate will provide direct support to fiscally sponsored and incubated projects
- Supporting grants and contract management processes
- Maintaining project data in various technology systems
- Tracking, coding, and preparing incoming donations and outgoing payments
- Gathering documentation and managing data entry for new project staff
- Support technology procurement and online fundraising research processes for both internal users and clients
- The Client Technology Associate will support ongoing enhancements through internal testing Payment Portal support and administration; Serve as the first level response to internal and external payment portal inquiries
- Be the voice of the customer by diagnosing, analyzing, and troubleshooting advanced technology issues that are assigned through the Zendesk online ticketing system; escalate and highlight client service priorities to important stakeholders, providing a high-level overview of impact to services and clients
- As a Client Technology Associate, you will contribute to technology knowledge management across the Managed Organizations team, which includes building out FAQ/guidance resources for existing and new processes
- Support strong collaboration across MOTT, and with the broader technology team
REQUIREMENTS:
- 2+ years of work experience preferred (internships and work experience combined); Experience in a systems role is a plus but not required
- Impeccable interpersonal and client relationship/customer service skills
- Strong written and oral communication skills
- Ability to anticipate clients' needs and raise them to manager and proactively provide materials needed
- Ability to lead portions of client meetings, with oversight and support
- Ability to proactively problem-solve in a fast-paced environment
- Ability to manage up and prioritize tasks when handling competing demands, project work, and deliverables
- High level of computer proficiency, including Microsoft Office (Word, Excel, PowerPoint), database programs and web-based communications tools
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Recommended Skills
- Administration
- Communication
- Contract Management
- Customer Service
- Data Entry
- Databases
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