Norfolk, VA

Position Description Electronic Surveillance Service Engineer - Norfolk, VA (50% Travel) - SECRET Clearance Required In support of the program's mission, Serco is looking for a Electronic Surveillance Service Engineer. This is a telecommute position, but you will be required to report onsite daily. This position is based out of Norfolk, VA. Naval Information Warfare Center (NIWC) Pacific, Security Systems Branch performs the procurement, installation, integration, testing and life cycle sustainment of Naval Anti-Terrorism/Force Protection (AT/FP) Electronic Surveillance Systems (ESS) at shore installations throughout the world. Systems/equipment and services are defined as equipment and/or systems that facilitate the detection, delay, deterrence, assessment, and response to terrorist events. Sustainment services include preventive and corrective maintenance, interoperability, maintenance planning, supply/logistics support, testing and evaluation, reliability and maintainability, and configuration management. In this role you will: * Installation, troubleshooting, and maintenance of various mechanical, electrical, and electronic equipment, products and systems including but not limited to Physical Security/Access Control, Automated Vehicle Gates and Barriers, Automated Personnel Turnstiles, Intrusion Detection, Mass Notification and Giant/Indoor Voice, CCTV Surveillance and Recording systems as controlled by Emergency Operations Centers, Regional and Local Dispatch Centers, and Navy Munitions Commands * Identify faults, analyze mechanical and electrical failures, fault isolate network issues and order and replace defective parts and modules as required. * Recommend equipment product or services best suited to fit the customers' needs * Relies on experience and judgement, reaches out to technical leadership, and exhibits a wide degree of creativity and latitude to plan and accomplish assigned tasks. * Communicates effectively with Customers, other Serco Team Members, and Sub Contractors to offer solutions * Creates and composes detailed work logs and performs daily trip reports of equipment and system statuses Qualifications To be successful in this role, you must have the following: * Requires a bachelor's degree and 4 years' experience OR a HS Diploma with 6 years' experience in the related field. * An active DoD Secret level clearance. This position requires the ability to access confidential/classified areas. * Qualified candidate must be able to travel locally to the Norfolk and surrounding Navy bases, in addition to a minimum of 50% or more of long-distance travel to other Navy bases and reserve facilities. * The candidate will need a very good technical background, an excellent mechanical aptitude, the ability to read, interpret and red line schematic diagrams, perform critical thinking decision making, and have the ability to communicate effectively with various team members, customers, vendors, and leadership. Additional desired experience and skills: * Hold a valid US passport OR Able to obtain a US passport * Gates and Barriers: Chamberlain, Viking, DoorKing, Hy-Security, Delta Scientific, Nasatka, Autogate, RSSI * CCTV: ExacqVision, Illustra, Bosch, Pelco, TrueVision/Interlogix, Axis, Milestone * Access Control Systems: Brivo, Lenel, Access IT, HID, AMAG Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets). To review Serco benefits please visit: {apply below} . If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email . COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).